Customer Service Employee

Job description

We are looking for a strong service-oriented Customer Service Employee who is available from 28 October 2019 until mid January 2020. This is a temporary position with a possibility the short-term employment can be extended into a part-time position. In your role you will provide customers with accurate, valid and complete information regarding our products and services. 

Requirements

  • Provide the best customer care in order to enhance worldwide customer satisfaction
  • Share information in database and inform team members and other relevant parties of any updates
  • Answer questions from our customers properly and efficiently through telephone, e-mail, social media, chat and WhatsApp
  • Offer personalized customer support through these digital channels
  • Follow up and monitor live social media dialogues
  • Stay up to date with social media and digital communication trends
  • Ensure that all customers’ concerns and enquiries are dealt with appropriately and in a timely manner Evaluate and make proactive suggestions to improve the customer experience

Ideal candidate:

  • Available Saturday and Sunday
  • Available for at least 18 hours per week from 28 October 2019 - 28 November 2019 for training purposes
  • Available for at least 32 hours per week from 29 November 2019 - mid January 2020 
  • Experience in customer service is preferred
  • Excellent command of the Dutch and English language
  • Strong focus on sustainable customer satisfaction
  • You are accurate and well organized 
  • You are enthusiastic
  • You have a lot of patience and are able to remain professional in all situations
  • You are flexible and dynamic
  • You have a pro-active service minded attitude
  • You like to solve problems
  • You are a team player and are open-minded to a diverse range of cultures


What do we offer?

  • Working with a young and rapidly growing international company within the fashion branch
  • Informal and dynamic working atmosphere in an inspiring environment
  • Positive vibes, passionate and ambitious colleagues